Business Process Improvement Framework (eTOM)

The Business Process Framework (eTOM) is a critical component of the Open Digital Framework for enabling successful business transformation. It is a comprehensive, industry-agreed, multi-layered view of the key business processes required to run an efficient, effective, and agile digital enterprise.

Beginner 0(0 Ratings) 0 Students enrolled English
Created by Nishanth HM
Last updated Wed, 31-May-2023
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Course overview

Business Process Framework can be used to support a range of business objectives – developing process flows; defining project scope; planning, designing, testing, and deploying applications; transforming business processes; supporting procurement requests, and many more.

Its a  management exercise in which enterprise leaders use various methodologies to analyze their procedures to identify areas where they can improve accuracy, effectiveness, and/or efficiency and then redesign those processes to realize the improvements. Business process improvement, or BPI, works by identifying the operations or employee skills that could be improved to encourage smoother procedures, more efficient workflow, and overall business growth. This process can also be referred to as functional process improvement.

With this class, you will learn the common language of business processes that many thousands of others around the world are speaking. You will add a new skill to your professional resume while helping your company systematically improve the way it does business.

What will i learn?

  • Create a common language for use across departments, systems, external partners and suppliers, reducing cost and risk of system implementation, integration and procurement
  • Adopt a standard structure, terminology and classification scheme for business processes to simplify internal operations and maximize opportunities to partner within and across industries.
  • Apply disciplined and consistent business process development enterprise-wide, allowing for cross-organizational reuse.
  • Understand, design, develop and manage IT applications in terms of business process requirements so applications will better meet business needs.
  • Create consistent and high-quality end-to-end process flows, eliminating gaps and duplications in process flows.
  • Identify opportunities for cost and performance improvement through re-use of existing processes and systems.
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Nishanth HM

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